Appointments

Urgent appointments

Generally, we see patients with appointments only, but emergencies will be seen at the end of surgery. Please phone the surgery on 01332 292939 and the receptionist will advise you when to come.

Routine appointments

To request a routine appointment in advance during opening times:

Phone consultations

Our doctors are happy to discuss medical problems and give advice over the phone. Please contact the surgery and request an appointment for a phone consultation with the doctor or nurse.

Blood tests

Routine blood tests are by appointment only. Please book an appointment via Swiftqueue.

Extended access and appointment choices

We offer extended access to our patients along with 4 of our neighbouring practices (Macklin Street Surgery, Osmaston Road Surgery, Horizon Healthcare and Wilson Street surgery), we are working together to provide greater access and additional appointments to our patients. This is in addition to our current Tuesday evening extended access session.

Derwent Medical Centre is part of the federation ‘Derby City Primary Care Ltd’. The federation comprises of 5 GP surgeries across Derby City, including:

  • Horizon Healthcare
  • Derwent Medical Centre
  • Macklin Street Surgery
  • Osmaston Surgery
  • Wilson Street Surgery

The federation is offering extended access appointments to its combined 70,000 patient population. The pilot scheme will support the surgeries in providing additional appointments that are more accessible for all our patients.

All extended access services are provided at:

Horizon Healthcare
3 Burton Road
Derby
DE1 1TH

We operate 7 days a week:

  • Monday to Friday, 6pm to 8pm. Appointments are bookable on the day.
  • Saturdays, 8am to midday. Appointments can be pre-booked one week in advance.
  • Sundays, 9:30am to 12:30pm. Appointments can be pre-booked one week in advance.
How do I access the service?

The provision of this service is only available to patients who are registered with one of the 5 surgeries within Derby City Primary Care.

Appointments are made via the patient’s own GP surgery and are available to patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.

Please note, this is not a ‘walk-in service’.

What conditions can be treated?

The hubs are designed to treat patients with acute minor ailments who require a face to face clinical assessment in order to be treated appropriately. It will be primarily GP and nurse practitioner appointments.

Patients who cannot be seen:

  • Babies under 12 weeks old
  • Pregnancy related problems
  • Chronic disease or long term condition management that requires continuity of care
  • Severe mental health problems
  • Patients identified with a potentially life threatening medical condition which requires referral to urgent or emergency care settings
  • Walk in patients

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Derby urgent care centre

This walk in centre is based at London Road, Florence Nightingale Community Hospital, Derby. It is staffed by experienced NHS practitioners and provides healthcare advice, and treatment for patients with minor ailments, such as; coughs, colds, flu-like symptoms, minor cuts and bruises, sprains and strains, skin complaints, men’s and women’s health problems and emergency contraception.

It is open seven days a week (including bank holidays) from 8am to 8pm. No appointment necessary.

Phone
01332 785156

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you require a home visit, please try to phone reception before 10:30am on 01332 292939.

A doctor or nurse may call you back, as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability. Home visits are at the discretion of the doctor and are not available for minor illnesses. Lack of transport does not warrant a home visit.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.

Related information

Health A to Z

Sick notes

Test results